Frequently Asked Questions

Personify Financial offers personal loans from $1,000 to $10,000 with terms of 12, 24 or 36 months, and biweekly, semimonthly or monthly payment schedules.

A personal loan is a small, unsecured installment loan that is based on a borrower's creditworthiness, rather than on any type of collateral.

Personify Financial offers personal loans from $1,000 to $10,000. The amount you’re eligible to borrow depends on your creditworthiness at the time you apply online, and the specific federal and state laws where you reside.

Logging into your checking account with your online credentials is an important part of our loan application process. This step helps us protect you from identity theft by making sure that your money is sent to you. Also, it allows us to verify your income and other financial information quickly and easily.

This process is highly secure and performed by a trusted 3rd party that supports over 14 thousand financial institutions worldwide. Personify Financial cannot see or record your checking account ID or password, also, this is a "read-only" service and cannot be used to move funds in or out of any account.

Even though no one will keep your login information, if you're still concerned about the security of your login, you can go to your financial institution and change your username and password. Regularly changing your login is a good practice under any circumstances.

We don’t take applications by phone. We make it fast and easy to apply for a personal loan online from any PC, smartphone, or tablet.

We don't charge any fees for applying for an unsecured personal loan or for repaying your installment loan early.

Late Fee: We may charge a late fee should you fail to make a timely payment.

NSF Fee: We may charge an NSF fee if there’s not enough money in your account when we attempt to collect a payment.

Origination Fee: We may require an origination fee on some loans. To see if we charge an origination fee in your state, see our Rates, Terms and Licensing Information page. If we include an origination fee, it will be 5% of the loan amount you receive:

  • We charge it at the time we approve your loan and you e-sign your loan agreement
  • We add it to the amount that you receive instead of subtracting it, so you have use of the full amount that you asked to borrow
  • It’s a one-time fee you pay for over time as part of your scheduled loan payments

If you're approved online, you'll receive an instant decision. Sometimes we'll need more information before we can make a decision on your application. If so, we'll provide you with detailed instructions on next steps.

We may evaluate your application for one of two separate loan programs: Installment loans made by First Electronic Bank, a Utah-chartered industrial bank, member FDIC, and installment loans made by Personify Financial, a licensed lender in certain states.

Under our Personify Financial loan program, we can usually deposit your money into your checking account in as soon as 24 hours. How soon we deposit funds depends on the day of the week and time of day you are approved and e-sign your loan agreement. Under this program, we try to make deposits the next business day, excluding weekends and holidays, but it may take up to 48 hours. Actual availability of funds depends on your financial institution’s policies. Please contact your financial institution for details.

If you are approved and e-sign under our First Electronic Bank loan program, we can typically deposit your money into your checking account within 48 hours. We will most likely fund applications e-signed between Sunday 9 a.m. Pacific Time and Thursday 6 a.m. Pacific Time within 48 hours, excluding weekends and holidays. Actual availability of funds depends on your financial institution’s policies. Please contact your financial institution for details.

Sometimes we aren’t able to verify the information you provided in your application using just our online process. If so, we’ll ask you to send us a few documents electronically to help us confirm your income, employment, or identity. This process takes only a few minutes, and usually allows us to give you a loan decision within two business days after you provide the requested documents.

If you’re a legal resident of Illinois, we are required by the Consumer Installment Loan Act (205 ILCS 670/17.4) to obtain proof of income from you before we can make a decision on your application.

If you don’t send us the documents we ask for within ten calendar days, we accept this as your instruction to withdraw your application.

When you apply, you can select a payment method.

The most popular method is Electronic Fund Transfer, also known as ACH. With ACH, you give us permission to transfer your scheduled loan payment electronically from your checking account, usually on the payment due date. This option is automatic and helps protect you from late payments.

Send a Check By Mail
Another method is to mail in a check for each payment. If you choose this option, please make sure you allow sufficient time for mailing. You are responsible for payments to be received on-time.

You can also make payments using your checking or savings account, a debit card via our automated phone system, or through the borrower portal.

Please talk to a Personify Financial specialist right away at 1 (888) 578-9546 to let us know your situation. We might be able to help.

Not paying back a loan can impact your credit rating negatively. If you’re having difficulties making a payment, please talk to a Personify Financial specialist right away at 1 (888) 578-9546 to let us know your situation. We might be able to help.

No. You can pay off your loan at any time without paying a pre-payment fee.

Generally, a Personify Financial personal loan is scheduled to be paid back in equal installments. However, in certain situations your last payment might differ, depending on your payment history.

We believe there’s more to understanding your particular financial situation than your credit score. Our personal loan approval process considers many factors besides your credit history.

A credit score is a person’s track record of earning, spending, and borrowing. Credit bureaus such as Experian, Equifax, and TransUnion each have their own scoring system. Lenders use a credit score to estimate how risky it would be to lend money to someone. Lending money includes:

  • Offering a credit card
  • Providing a vehicle loan
  • Approving a mortgage
  • Making a personal loan

The higher a person's credit score, the less risky a lender will consider that person. Higher credit scores come from borrowing and repaying successfully time and time again. Borrowing more and always paying on time will usually increase your credit score. Missing payments or failing to pay off debts usually decreases your score. Your credit score makes a difference. It can affect the amount of money lenders are willing to provide. It can determine the interest rate you’ll pay. It can limit the amount of time a lender will allow you to repay a loan. A higher credit score will usually earn you better loan terms. While we take your credit score into consideration, it’s only one of many things we look at when deciding on your online personal loan application.

We provide borrowers with their FICO® Score because we believe knowledge is power and you can make better financial choices with this information. To learn more about FICO® Scores, visit

Personify and Fair Isaac are not credit repair organizations as defined under federal or state law, including the Credit Repair Organizations Act. Personify and Fair Isaac do not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

Our customers with an active account can access their score by visiting the Borrower Portal.

Only customers with an active account can access the Borrower Portal.

Personify reports data about our customers to credit bureaus. By doing so, customers have an opportunity to build their credit when they pay on time. Higher credit scores come from borrowing and repaying successfully time and time again. Good credit gives consumers access to more financial products at a lower cost.

Your personal information is used strictly to determine your eligibility for a Personify loan. Details of how we use your data are spelled out in our Privacy Policy.

We take protecting your confidential information seriously. We've set up electronic, physical and procedural safeguards for keeping your information safe. For example, we use secure web pages and encryption to protect your sensitive data and personal information from unauthorized access or use. Details can be found in our Privacy Policy.

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To update your contact information, please call us at 1 (888) 578-9546.